Refund policy

Last Updated: April 4, 2025

Thank you for shopping with AVP Customs OPC! We are committed to providing high-quality customized products and services.

Please read our refund policy carefully before making a purchase.

1. Custom Products and Orders

1.1 All sales are final for custom orders due to the personalized nature of the products.
1.2 We do not offer refunds for products that have been custom made or altered based on customer specifications, including garments, printed materials, and other personalized items.
1.3 Customers are responsible for reviewing and confirming all design details before production begins.

2. Manufacturing Defects

2.1 If a product has a manufacturing defect (e.g., poor stitching, incorrect print, or damage during production), customers must notify AVP Customs OPC within 3 days of receipt of the product.
2.2 In cases of manufacturing defects, AVP Customs OPC will offer a replacement or repair of the defective product, at no extra cost.
2.3 Products that are worn, washed, or damaged after receipt are not eligible for a refund.

3. Non-Defective Products

3.1 Due to the custom nature of our products, we are unable to offer refunds or exchanges for non-defective items, including but not limited to printed garments and accessories.
3.2 If you are dissatisfied with a product due to reasons other than manufacturing defects, we encourage you to contact us directly, and we will do our best to resolve your concerns.

4. Requesting a Refund

4.1 To request a refund or report a defective product, please contact us at [Your Contact Details]. Please include your order number, a description of the issue, and any relevant photos of the product in question.
4.2 Once your request is received, our customer service team will evaluate the situation and respond within 3-5 business days.
4.3 AVP Customs OPC reserves the right to deny any refund requests if the conditions mentioned above are not met.

5. Shipping Costs

5.1 Customers are responsible for all shipping costs for returns, except in cases where AVP Customs OPC is at fault (e.g., manufacturing defects).
5.2 If a refund is granted in cases where shipping costs are applicable, the refund will be for the product cost only and will not include shipping fees.

6. Modifications to the Refund Policy

6.1 AVP Customs OPC reserves the right to update or modify this refund policy at any time. Updates will be posted on our website.

By purchasing from AVP Customs OPC, you acknowledge that you have read and agree to this Refund Policy.

For inquiries, contact us at admin@avpcustomprints.com